Privacy Policy
1. Introduction
botXpert, Inc. ("botXpert," "we," "our," or "us") respects your privacy. This Privacy
Policy outlines
how we collect, use, store, and share personal information when you interact with our
chatbot services,
website (botXpert.ai), and related services ("Services"). By accessing or using our
Services, you
consent to this Privacy Policy.
2. Information We Collect
We collect personal information through:
-
User-Provided Data: Information you enter when interacting with
our chatbot,
signing up, or contacting support. This may include your name, email address, phone
number, and
account details.
-
Automated Data Collection: Cookies, log files, and analytics
tools collect IP
addresses, browser types, device identifiers, geolocation, and chatbot usage data.
-
Third-Party Integrations: If you connect third-party platforms
(e.g., CRM,
social media, or payment services) to our chatbot, we may receive data from those
sources.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our chatbot and Services
- Personalize chatbot responses and recommendations
- Analyze chatbot interactions to enhance AI accuracy
- Communicate updates, promotions, and support
- Ensure security, detect fraud, and enforce policies
- Comply with legal and regulatory obligations
4. Data Storage & Retention
-
Chatbot conversation logs may be stored to improve AI performance and
user experience.
-
Personal data is retained only as long as necessary for legal,
business, or operational
purposes.
- Users can request data deletion by contacting us.
5. How We Share Your Information
We share information with:
-
Service Providers: Hosting, analytics, chatbot training, and
payment processing
partners
-
Legal Authorities: When required by law or for fraud prevention
-
Business Transfers: In case of mergers, acquisitions, or
business sales
- With Consent: When explicitly agreed upon
6. AI & Automated Decision-Making
-
Our chatbot responses are generated using AI models trained on user
interactions.
-
Some decisions, such as automated recommendations or response
customization, are
AI-driven.
-
AI training does not use personally identifiable information unless
explicitly
consented to.
7. Your Rights & Controls
Depending on your location, you may have rights to:
- Access, correct, or delete your data
- Restrict or object to data processing
- Withdraw consent for marketing communications
- opt out of AI-based personalization features
- Request data portability
-
To exercise these rights, contact us at
.
8. Cookies & Tracking Technologies
We use cookies and similar technologies for chatbot functionality,
analytics, and
personalization. You can manage your cookie preferences through browser settings.
9. International Data Transfers
Your data may be transferred outside your country, including but not
limited to the
United States. We ensure compliance with applicable data transfer regulations.
10. Compliance with Legal Frameworks
United States
-
We comply with the
California Consumer Privacy Act (CCPA),
Children's Online Privacy
Protection Act (COPPA)
, and other applicable US privacy laws.
-
Users in California can request disclosure, deletion, and opt-out of
data sales under
the CCPA.
United Kingdom
-
Our data processing complies with the
UK General Data Protection
Regulation
(UK-GDPR) and Data Protection Act 2018.
-
UK residents have rights to data access, correction, deletion, and
restriction under
these laws.
European Union (EU)
-
We adhere to the General Data Protection Regulation (GDPR).
-
EU residents have the right to access, rectify, and erase personal
data, restrict
processing, and request data portability.
India
-
We adhere to the
Digital Personal Data Protection Act (DPDPA) and
Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or
Information) Rules, 2011.
-
Indian users have the right to access, correct, and request deletion of
their personal
data.
11. Updates to This Policy
We may update this Privacy Policy. Significant changes will be notified via our website.